Invitation To A 10-day Training In Quality Of Service, Monitoring And Evaluation

The Professional Development Unit, Ghana Communication Technology University, is pleased to invite staff of your organization to a ten (10) day training in Quality of Service, Monitoring and Evaluation.

The details of the program are as follows:

Date:           16th – 27th September, 2024
Venue:        Ghana Communication Technology University, Tesano-Accra
Time:          9:00am -3:00pm
Fee:             GH₵4,500.00 (fees includes tuition, course materials, feeding and certificate)

Participants expected on this training are Managers, Engineers and Officers responsible for Legal, Technic Regulatory, Monitoring, Enforcement, Customer Care, Consumer Affairs etc.

COURSE OVERVIEW

The innovation in the ICT Technologies and transition to the packet switching networks has led to the revisiting of the methods used by regulators in monitoring of QoS. It is pertinent that all stakeholders in the QoS obligations understand to ensure that the existing regulations and methods used to monitor the service provided by operators are aligned to the changes in the environment.

COURSE OBJECTIVES

The objectives of Quality-of-Service compliance training are:

• To provide an in-depth understanding of the framework underlying Quality of Service and
• Experience for fixed line telephone services, mobile telephone services and Internet services.
• To provide in-depth understanding on regulation of quality of service, focusing on quality-of-service measurements/measurement methodology and quality of service target setting.
• To provide Network Operators with an understanding of the QoS and QoE regulatory provisions.
• To provide an in-depth understanding of the audit/survey mechanisms by regulatory staff that will ensure an effective enforcement and monitoring of QoS and QoE.
• In addition, the training will also address both local distribution networks and trunk networks in relation to customer satisfaction and performance in order to augment the objectives listed above.

      BROAD TOPIC AREAS

• Quality Of Service Regulation
• Basics Of Telecom Traffic
• Telecom Networks and Performance Indicators
• Public Switched Telephone Network (PSTN)
• Public Land Mobile Network (PLMN)
• Broadband
• Interconnected Network
• Call Centre
• Network and Service Management

COURSE OUTCOMES

At the end of the ten days training, participants would:

• Have understood the QoS and QoE framework for monitoring the performance of service providers in Fixed, Mobile and Internet service.
• Have understood effective monitoring and analysis of service providers’ performance against regulatory-set targets.
• Be in a position to investigate operational issues in regulating Quality of Service.
• Be in a position to effectively implement QoS regulation for consumer protection and for the growth of communications services.

CONTACT

Contact: 0202698359 | 0556511788